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I saw Cheap Trick a few times this year and had VIP tix for 2 at all gigs. The first one that included the merchandise was Pechanga Resort (Casino) in Temecula, CA. We went and a day or so later I was sent an email from Future Beat that said I had to fill in this form and then I would get my stuff. No problem. Next location was Del Mar Fairgrounds in Del Mar (San Diego), CA. Ordered 2 VIP tix but no one said anything about the parking. The tix were not emailed to me. I had to pick them up and once we got there and parked the car we had to FIND WILL CALL first which was a nightmare in itself. Then we get there and they hand us the ticket for FREE PARKING! It was a nightmare parking in another lot across the street, taking a tram to the fairgrounds and paying $10 only to find out we had a $10 voucher for parking. We were told the parking was non-refundable so we lost out on $10. The next show was at Fantasy Springs Casino in Indio, CA. Again, 2 VIP tix were ordered. The sad thing was that the seating was horrible. Our "VIP" seats were halfway back in the auditorium. The first 10 rows MINIMUM were all for "special friends" that I'm assuming were friends of Frampton and/or media. Our seats were about 5 rows behind the "special friends section" and it was pretty far back considering we paid over $200 per ticket (via ticketmaster not a scalper). If we had regular seats we would have probably been in the bleacher seats off to the side! Then the next gig was at the Belly Up Tavern in Solana Beach (San Diego), CA. This same company that has been handling the merchandise for the band, Future Beat, was supposed to send us our VIP merchandise after the gig. I received the email and filled out the form that same night. I never heard anything back. A MONTH later I followed up with them. They still don't have the stuff. here it is TWO MONTHS LATER and I still haven't received my stuff. I know they are all over the Better Business Bureau site with complaints from people who have not received their merchandise. Is anyone else having this same problem with Future Beat?

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Here are the emails:

On 13 August 2015 at 15:58, Customer Service <info@future-beat.com> wrote:
Hello Cisca and Rych,

The order is in our system and is confirmed. The items have not yet shipped out, as we are still waiting for the items to arrive from the artist's merchandise manufacturer. As soon as we receive them we will be sending them out to the address you provided below.

We apologize for the extended wait times you have experienced with these items and appreciate your patience with this matter.

Thank you,


Please note – we sent you this message on Tuesday as well as responding to your messages on Facebook earlier today.

The status is the same at this time.

Thank you,

Future Beat

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From: Cisca
Date: Friday, September 18, 2015 8:44 AM
Cc: Rich Biggs
Subject: Re: Cheap Trick Merchandise

Hi,

I'm following up again. I've been very patient but it's been 2 months since the show and I have yet to receive my Cheap Trick merchandise. Can you please give me an update? The show was on July 19 at the Belly Up tavern in Solana Beach. I paid for TWO VIP tickets and I'm rather frustrated that I have not yet received a notice that the merchandise has been shipped to me. Can you please give me an update?

Thank you,
Cisca
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From: Customer Service <info@future-beat.com>
Date: 18 September 2015 at 13:12
Subject: Re: Cheap Trick Merchandise
To: Cisca
Cc: Rich Biggs


Hello Cisca,

We apologize for this inconvenience. We do see that Rych's Frampton / Cheap Trick Items have gone out – but we have checked on the Cheap Trick solo items you ordered and can confirm that they have not yet gone out.

This is for 2 reasons. First is that the approval process from the artist's merchandise team for each of the designs was taking longer than usual. The second is that we have been waiting for the merchandise to be sent to us, which we mentioned last month. We agree this is an inordinate amount of time to be waiting for your packages and sincerely apologize for the extended wait times this has caused. Because the approval process took longer than normal, the items were not able to get into production as fast as we required and it has caused these delays.

As soon as we receive the items we will be getting them out to you right away at which point you will be receiving an email regarding the shipment.

Thank you for your patience with this issue, we apologize for the inconvenience it has caused you and Rych.

The email will be sent to Rych's email that he entered when the order was placed.


-Future Beat
I received my VIP stuff for the upcoming Rockford show today, here's a couple of pics if anyone's interested what they're sending out:

[Image: http://imgur.com/iUUOgLY]

[Image: http://imgur.com/a/WY9Ea]

Interesting to see an image with Bun E, no? (Sorry, only links again.)

There's also a tote bag and one of those fake laminates.

Note that we didn't get our VIP stuff from Frampton/Cheap Trick until last week--for a show in early June. Future Beat works on Future Beat time, I guess.
Thanks for posting!
(10-16-2015, 05:49 PM)bbison Wrote: [ -> ]I received my VIP stuff for the upcoming Rockford show today, here's a couple of pics if anyone's interested what they're sending out:

[Image: http://imgur.com/iUUOgLY]

[Image: http://imgur.com/a/WY9Ea]

Interesting to see an image with Bun E, no? (Sorry, only links again.)

There's also a tote bag and one of those fake laminates.

Note that we didn't get our VIP stuff from Frampton/Cheap Trick until last week--for a show in early June. Future Beat works on Future Beat time, I guess.
Are those limited edition posters?
(10-20-2015, 03:51 PM)SycTrick Wrote: [ -> ]
(10-16-2015, 05:49 PM)bbison Wrote: [ -> ]I received my VIP stuff for the upcoming Rockford show today, here's a couple of pics if anyone's interested what they're sending out:

[Image: http://imgur.com/iUUOgLY]

[Image: http://imgur.com/a/WY9Ea]

Interesting to see an image with Bun E, no? (Sorry, only links again.)

There's also a tote bag and one of those fake laminates.

Note that we didn't get our VIP stuff from Frampton/Cheap Trick until last week--for a show in early June. Future Beat works on Future Beat time, I guess.
Are those limited edition posters?

Yes, numbered edition of 300. May have one extra for sale soon.
I'd be interested.